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How to troubleshoot server issue?

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I have SLB installed (on an internal client site I can’t link you to) in order to override the [gallery] shortcode.

Quite simply, It’s not working, images link to their attachment page instead of opening in a lightbox.

I have a clone of the site running on a staging server and it’s working fine. This makes be think it’s a hosting issue but I have limited access to the hosting provider and I can’t exactly tell them what the issue is in order to try and fix.

Other info:
* I get no JS console errors. I’ve also installed Debug Bar and get no PHP errors either – on both servers.

* Although the problem server has SSL, it doesn’t seem to work with either http or https.

* Using phpinfo I can see that the CURL options appear the same for both servers, although they are different versions.

How can I troubleshoot further?


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