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I have a website that is using the Ultra theme and all plugins and WP are up to date.
Yesterday I logged into the site and went to make some edits to one of the pages. When I loaded the visual editor it defaulted to text. When i clicked on the visual tab, the editor loaded but was empty. Also, all of the usual tools at the top (formatting etc) were no longer there.
So, then I switched to the 2017 theme to see if the Ultra theme was to blame. Still the same issue. My next thought was a possible plugin conflict. So, I decided to disable all the plugins with the intent of enabling one by one to see which might be causing the problem. Once I disabled all the plugins, I was immediately kicked out, back to the login screen. I was unable to login again (yes, sure of username and password & caps lock was not on 🙂 ). I tried to fix my password in the cpanel (phpMyadmin), but I was still locked out. I called my hosting company, but they were also unable to get me logged in again.
So, it was decided to restore my site to a previous copy. I was then able to login again, but of course the problem with the editor still continued.
Another strange thing happened though. I thought maybe the “Site Origin Page Builder” plugin might be the issue, so I deactivated and deleted it. However, when I look at the editor, the page builder tab still exists? Browser cache has been cleared and this issue is the same in Chrome, Firefox and Safari. The same exists in the product pages of WooCommerce.
This evening I re-installed WordPress, using the Dashboard > Updates page. The issue still exists.
Please any assistance would be greatly appreciated. Please please.