Replies: 0
Hello! I’ve built a simple eCommerce site using the WooCommerce plugin with the Genesis Sample theme. Everything works great so far but I am having one problem. When I click on a specific product, the page loads and then skips to the #description section of the page. I found in a few old threads where this was a compatibility issue that was fixed, but I haven’t found anything recent or anything that explained what the issue was so maybe I could fix it.
I’ve deactivated all of my plugins except for WooCommerce, problem still occurs.
I’ve reactivated all of my plugins and then switched themes, problem goes away.
I’ve taken away all of the custom functionality to see if that was causing it, problem still occurs.
Here is a link to an individual product to demonstrate:
http://lorimoore-webdesigner.com/dev/coleash/shop/angel-cat-collar
As I mentioned before, this is a customized Genesis Sample theme. I haven’t altered any of the core functionality and what little bit of custom stuff I’ve added is pretty simple. I appreciate anyone who can help me track the issue down. Here is my System Report:
### WordPress Environment ###
Home URL: http://lorimoore-webdesigner.com/dev/coleash
Site URL: http://lorimoore-webdesigner.com/dev/coleash
WC Version: 2.6.4
Log Directory Writable: ✔
WP Version: 4.6.1
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
### Server Environment ###
Server Info: Apache
PHP Version: ❌ 5.4.45 - We recommend a minimum PHP version of 5.6. See: How to update your PHP version
PHP Post Max Size: 64 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.19.7
NSS/3.21 Basic ECC
SUHOSIN Installed: –
MySQL Version: ❌ 5.5.51 - We recommend a minimum MySQL version of 5.6. See: WordPress Requirements
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 2.6.4
:
woocommerce_sessions: ✔
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔
woocommerce_shipping_zones: ✔
woocommerce_shipping_zone_locations: ✔
woocommerce_shipping_zone_methods: ✔
woocommerce_payment_tokens: ✔
woocommerce_payment_tokenmeta: ✔
MaxMind GeoIP Database: ✔
### Active Plugins (15) ###
Akismet: by Automattic – 3.2
Duplicator: by LifeInTheGrid – 1.1.18
Genesis Connect for WooCommerce: by StudioPress – 0.9.8
Genesis Simple Edits: by Nathan Rice – 2.1.4
Genesis Simple Hooks: by Nathan Rice – 2.1.2
Genesis Simple Menus: by Ron Rennick – 0.4.0
Genesis Simple Sidebars: by Nathan Rice – 2.0.4
Genesis Slider: by StudioPress – 0.9.7
Genesis Tabs: by StudioPress – 0.9.3
Ninja Forms: by The WP Ninjas – 3.0.7
Simple Social Icons: by Nathan Rice – 1.0.13
WooCommerce PayPal Powered by Braintree Gateway: by WooThemes – 1.2.4
WooCommerce: by WooThemes – 2.6.4
WordPress Importer: by wordpressdotorg – 0.6.3
Yoast SEO: by Team Yoast – 3.6.1
### Settings ###
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
### API ###
API Enabled: ✔
### WC Pages ###
Shop Base: #706 - /shop/
Cart: #707 - /cart/
Checkout: #708 - /checkout/
My Account: #709 - /my-account/
### Taxonomies ###
Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
### Theme ###
Name: Genesis Sample
Version: 2.2.4
Author URL: http://www.studiopress.com/
Child Theme: ✔
Parent Theme Name: Genesis
Parent Theme Version: 2.4.2
Parent Theme Author URL: https://www.studiopress.com/
WooCommerce Support: ✔
### Templates ###
Overrides: –
Thanks!
Lori